Service Details

A Website Partner, Not a One-Time Vendor

Websites aren't set and forget. Software needs updating, security needs monitoring, and your hours, photos, and seasonal offers change more often than most 'set it up once' arrangements account for. We keep your site current so it's not one more thing competing for your attention.

What actually breaks if nobody's watching

Most site problems aren't dramatic. None of it announces itself, it just quietly costs you customers until someone happens to notice:

A plugin update silently breaks a contact form
A security patch gets missed for months
A photo from three seasons ago is still the first thing visitors see

What is included

Updates & Security

Regular updates and security monitoring, so problems get caught before they cost you something.

Managed Content Updates

Content changes (new hours, fresh photos, seasonal offers) handled for you or set up so you can do it easily yourself.

Direct Communication

A direct line to the people who actually built your site, not a ticket queue or automated chatbots.

Site Health Audits

Constant site health monitoring, so issues get flagged before a customer or visitor finds them first.

How It Works

We make requesting changes or understanding your site health as transparent and simple as possible. Here is what you can expect:

1Content Request Flow

Request: Email or text us the changes, photos, or updates you need.
Confirm: We confirm scope & estimate turnaround (usually next-day).
Launch: We deploy the change and thoroughly verify it on live browsers.
Done: You receive a final confirmation message once it is live.

2Quarterly Health Report

Included with our Partner and Priority tiers, this is a comprehensive look under the hood every three months to make sure your site stays optimal. Take a look at a sample quarterly report to see what we check:

Broken link scanning and repair
Speed testing & page weight inspection
Database tuning & file cleanup
Visual checks on major mobile screens

Care Plans & Pricing

Essential

$125/mo

Best for steady sites that just need to stay updated & secure.

Updates & security monitoring
Uptime & site health checks
Content: 1 request/mo
Standard turnaround
No quarterly health report
No monthly check-in call

Partner

$375/mo

Best for sites with regular content changes.

Updates & security monitoring
Uptime & site health checks
Content: 3–4 requests/mo
48-hour turnaround
Quarterly health report
No monthly check-in call

Priority

$625/mo

Best for businesses that need fast, hands-on support.

Updates & security monitoring
Uptime & site health checks
Unlimited updates (small requests)
Same/next-day turnaround
Quarterly health report
Monthly check-in call
Direct phone/text line

Nonprofit organizations: ask about our special rates.

Frequently Asked Questions

Updates, security monitoring, and a set amount of content changes each month. Exact scope depends on your plan. We'll walk through what fits your situation on a call.

That's fine too. Not every site needs a full care plan. We'll tell you honestly whether ongoing care makes sense for you or whether occasional as-needed help is the better fit.

Yes. This is one of the most common things that goes unnoticed on small business sites until it becomes a real problem. Regular monitoring catches it early.

Absolutely. Care plans aren't about taking control away from you. It's there for the things you'd rather not have to think about.

Additional work beyond your plan is billed at our standard rate. We'll always confirm before doing anything that goes beyond your monthly plan, so there are no surprise charges.