What working with us actually looks like.
Six steps, the same for every project, so you know what to expect before you ever pick up the phone.
No call center, no script.
Just a clear way of working that we've refined building sites for businesses around the lake.
You reach out
Contact form, call, text, or email, whichever is easiest. Tell us what's not working with your current site, or that you don't have one yet. We usually reply within a business day.
Discovery call
A free, no-pressure conversation, usually about 20 minutes. We talk through your business, your customers, and what's actually been holding your site back. No price sheet, no script.
Scope & quote
Based on that call, we point you toward the right starting point and give you a clear quote before any work begins. If a simpler, cheaper option is really the right call, we'll tell you that too.
Design & build
Every page has a job to do: get a booking, answer a question, build trust. From here the path differs by project, see the specific process and timeline for each service below.
Review & launch
We walk through the finished site with you before anything goes live, then launch on a timeline built around your calendar and season, not ours.
Ongoing care
Launch day isn't the finish line. Update requests go by email or text; we confirm scope and turnaround before touching anything, and you get a plain-English report on what changed.
You don't need a full plan, just a starting point.
Most people aren't sure exactly what they need until we talk it through, and that's normal. Having a few of these ready just makes the discovery call more useful.
- What's actually bothering you about your current site, or why you don't have one yet
- A rough budget range in mind (we’ll help narrow it down on the call)
- Two or three sites you like the feel of, even outside your industry
- If it’s a redesign: who has login access to your current site and domain
- Any hard launch date or season that matters to your business
- For custom systems: the separate tools you're currently juggling to run one part of your operation
Step four looks different by project.
Each service has its own detailed process and typical timeline. Here's the general shape.
New website design & build
4–8 weeks from our first conversation, depending on scope.
Website redesigns
Generally faster than a new build — there’s existing content and structure to work from.
Custom systems
Varies with scope. The case is strongest once you’re juggling four or more separate tools.
Local SEO
1–2 week one-time setup, then ongoing work starting month two.
Ongoing care & updates
Continuous. Turnaround runs same/next-day to 48 hours depending on plan.
Nonprofits & community
Same path as a new site or redesign, at nonprofit rates.
What you'll actually receive.
Real samples of the reports and audits that come with ongoing care and local SEO, so there's no guessing what "reporting" means.
Sample Local SEO Audit
The written audit you receive during weeks 1–2 of Local SEO setup.
View sample →Sample Monthly SEO Report
What arrives in your inbox each month on an SEO retainer.
View sample →Sample Quarterly Health Report
The under-the-hood check included with Partner and Priority care plans.
View sample →Start with the 20-minute call.
No pressure, no contract. Just a real conversation about your business and what your site could be doing better.
Get a free quote