A Website Partner, Not a One-Time Vendor
We handle regular software updates, security checks, and content edits so you do not have to.
What actually breaks if nobody's watching
Most site problems aren't dramatic. None of it announces itself, it just quietly costs you customers until someone happens to notice:
A plugin update silently breaks a contact form
A security patch gets missed for months
A photo from three seasons ago is still the first thing visitors see
Everything you need for ongoing care & updates.
Updates & Security
Regular updates and security monitoring, so problems get caught before they cost you something.
Managed Content Updates
Content changes (new hours, fresh photos, seasonal offers) included on our Partner and Priority tiers.
Routine Quality Reviews
Routine design, content, and functionality reviews on higher tiers to keep your site fresh and performing well.
Direct Communication
A direct line to the people who actually built your site, not a ticket queue or automated chatbots.
Site Health Audits
Constant site health monitoring, so issues get flagged before a customer or visitor finds them first.
A clear path from idea to launch.
We make requesting changes or understanding your site health as transparent and simple as possible.
Request
Email or text us the changes, photos, or updates you need.
Confirm
We confirm scope & estimate turnaround (usually next-day).
Launch
We deploy the change and thoroughly verify it on live browsers.
Done
You receive a final confirmation message once it is live.
Quarterly health report:
Included with our Partner and Priority tiers, this is a comprehensive look under the hood every three months. Take a look at a sample quarterly report to see what we check.
Care Plans
Essential
Best for steady sites that just need security, monitoring, and updates.
- Updates & security monitoringRegular core, software, and security updates applied behind the scenes to patch vulnerabilities and keep your site protected.
- Uptime & site health checksContinuous automated checks monitoring site availability, SSL certificate status, and fast server response times.
- Standard turnaroundGeneral technical maintenance tasks and support inquiries addressed within standard business turnaround (3–5 business days).
- No content updates includedText edits, photo swaps, or seasonal announcements are not included in this base tier and are billed separately at standard rates.
- No routine reviewsProactive design polish, UX assessments, and speed optimization audits are reserved for higher plans.
- No quarterly health reportWritten quarterly diagnostic reports detailing security scans, performance benchmarks, and recommendations are not included.
Partner
Best for sites with regular content changes.
- Updates & security monitoringRegular core, software, and security updates applied behind the scenes to patch vulnerabilities and keep your site protected.
- Uptime & site health checksContinuous automated checks monitoring site availability, SSL certificate status, and fast server response times.
- Content: 3–4 requests/moIncludes 3–4 discrete content edit requests each month—such as updating operating hours, swapping gallery photos, or publishing announcements.
- 48-hour turnaroundPriority queue placement: content changes and support requests are completed within 48 business hours.
- Quarterly health reportA comprehensive written audit delivered every 3 months detailing uptime stats, security status, speed metrics, and recommended improvements.
- Routine design, content & functionality reviewsProactive periodic evaluations where we check interactive forms, polish visual details, and ensure peak performance.
- No monthly check-in callScheduled 1-on-1 monthly strategic advisory calls with studio principals are exclusive to the Priority plan.
Priority
Best for businesses that need fast, hands-on support.
- Updates & security monitoringRegular core, software, and security updates applied behind the scenes to patch vulnerabilities and keep your site protected.
- Uptime & site health checksContinuous automated checks monitoring site availability, SSL certificate status, and fast server response times.
- Unlimited updates (small requests)Unlimited routine text updates, image replacements, banner notices, and team additions each month with no nickel-and-diming.
- Same/next-day turnaroundFastest turnaround queue: urgent edits and requests are prioritized same-day or by the next business day.
- Quarterly health reportA comprehensive written audit delivered every 3 months detailing uptime stats, security status, speed metrics, and recommended improvements.
- Routine design, content & functionality reviewsProactive periodic evaluations where we check interactive forms, polish visual details, and ensure peak performance.
- Monthly check-in callA dedicated 30-minute monthly strategy call with studio principals to review analytics, seasonal plans, and technical priorities.
- Direct phone/text lineDirect phone and SMS access to studio principals for rapid communication without waiting in a ticket queue.
Frequently Asked Questions
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Ready to build a site that actually works for you?
Tell us about your goals and vision, and we'll map out a simple, clear path forward.