Billing & Payment

Project work

New sites, redesigns, and custom systems are quoted upfront before any work begins. Typically that’s a deposit to start, with the balance due at launch or on agreed milestones for larger projects. You’ll always see the number in writing before we start.

Care plans and SEO retainers

These bill monthly, on the same date each month, for the plan you signed up for. You can see exactly what’s included in what’s included in each care plan.

Accepted payment

Card, check, or bank transfer, whatever’s easiest for you. Ask if you need something else arranged.

If a payment doesn’t go through

We’ll reach out directly, not send a form letter. Cards expire and banks have hiccups; we’d rather fix it with a phone call than pause your site. If it stays unresolved, work pauses until it’s sorted, but there’s no penalty fee pile-up.

Cancelling

No long-term contract. Let us know you’d like to stop, and we’ll wrap up anything in progress and stop future billing. See the revision process and hosting & domain protocols for what happens to your site itself if you leave.